Delivery Options Overview
Getting your groceries has never been easier! At Gram Bangla Supermarket, we make sure you receive your favorite products – fresh, safe, and on time. From fresh fruits and vegetables to dry foods and halal meat, everything is carefully packed and delivered right to your doorstep.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Exchange or Return of Goods
At Gram Bangla Supermarket, we value your satisfaction. If you receive a product of good quality but decide not to keep it, you have the right to cancel your purchase made online within 14 days of receiving it.
To ensure your right to return remains valid, please keep the product in its original condition. If the product is damaged, destroyed, or defective through no fault of your own, you will still be eligible for a return.
Unpacking the product or checking its functionality may reduce its value, but it does not prevent you from submitting a refund request.
FAQs
1. How many days do I have to return a product?
You have 14 days from the date of receiving your order to request a return or refund.
2. Do I need to keep the product in its original packaging?
Yes, we recommend keeping the product in its original condition and packaging to ensure a smooth return process.
3. Can I return a product if I already opened or checked it?
Yes, opening or checking the product will not stop you from requesting a refund. However, the product should not be intentionally damaged.
4. What if the product was damaged during delivery?
If the product arrived damaged, defective, or not as described, you can request a full refund or replacement at no extra cost.
5. How do I request a return or refund?
Simply contact our customer support team via [phone/email/website form], provide your order details, and we’ll guide you through the return process.
